Terms and Conditions | Plabable for PSA

Introduction

Welcome to the Plabable for PSA website (“website”). This site is an online revision website for UK medical students and healthcare professionals. Use of this site is conditional upon acceptance of these Terms and Conditions. Please ensure that you read them thoroughly and understand them before using the website.
These Terms and Conditions apply to the use of the services provided by Plabable Limited. If you do not agree to be bound by these Terms and Conditions, please do not use this website.
Both the website and the subscription process are available in English only. If you have any questions regarding these Terms and Conditions, please do not hesitate to contact us at hello@plabable.com.

Subscription

When purchasing from our website, the subscription price payable to Plabable Limited is indicated on the website. Subscribers are required to make payments in pounds sterling (GBP). If you are paying from a non-UK pound sterling account, your card provider will calculate the exchange rate applicable to your transaction.

A six-month subscription grants access for a total of six calendar months from the date of purchase. Each paid subscription permits one attempt on all questions. Subscriptions are not automatically renewed. However, you will be given the option to extend the subscription and/or reset your account to reattempt the questions for an additional fee.

Please note that purchases of Plabable resources are final and non-refundable due to the copyrighted nature of the content. If you wish to cancel a subscription purchased through our website after our contract has come into effect, cancellation shall be at our discretion and, if accepted, may be subject to a cancellation charge. You hereby agree that, due to the nature of the service provided by Plabable Limited, cancellation of your subscription is not permitted once the service has been used. This does not affect your statutory rights.

You undertake that all the details you provide while using the website are accurate and complete. In particular, you confirm that the payment card used is your own and that sufficient funds are available to cover the cost of the service. In addition, your subscription will not be activated until we have received confirmation of payment from your card provider.

Plabable Limited will provide access for the stated subscription period from the date your subscription payment is made. Plabable Limited will not provide any notice or notification before your account expires. You can view your subscription plan and extend your account at any time via the Account tab after logging in.

If you wish to continue accessing the service after your account has expired, you will need to extend your subscription by making a further payment in accordance with the available subscription plans. If you extend your subscription while it is still active, the new subscription period will begin on the day after your current subscription expires. If you extend your subscription after it has expired, the new subscription period will begin immediately upon confirmation of payment.

From time to time, we may offer promotional offers or discounts. We reserve the right to withdraw or amend these offers at any time without prior notice.

Usage of the Website

By using our website, you indicate that you accept the Terms and Conditions and agree to abide by them.

Accounts are personal to the subscriber and are for their sole, non-commercial use. Passwords and other login credentials must not be shared with others. You may access the Question Bank from only one device at a time to prevent account sharing. Any unauthorised use of your account, including selling or sharing your login details, will result in the termination of your account.

Typically, your subscription will be activated immediately following payment. However, in some circumstances, activation may take a few days while we await confirmation of your payment.

If you use or attempt to use the service for purposes other than personal, individual revision, including, but not limited to, copying questions, answers, or notes, or if you attempt to tamper with, hack, modify, or otherwise use the website in any manner that is likely to compromise or corrupt the security or functionality of the services provided by Plabable Limited, your account will be terminated. You may also be liable for damages and other penalties, including criminal prosecution where applicable.

Screenshots or screen captures of any website content are strictly prohibited. Systems are in place to detect unauthorised screenshots, and any such activity will result in your account being blocked for five minutes, during which time you will not have access to the Question Bank. Repeated unauthorised screenshots will result in the permanent blocking of your account. If this occurs, you will no longer have access to your account. The decision to unblock an account is at the sole discretion of Plabable Limited, and that decision is final. Refunds will not be provided for accounts blocked due to unauthorised screenshots.

We also reserve the right to block any account that is suspected of being misused. This may occur where our automated systems detect unusual patterns of activity, such as completing questions within an unreasonably short period of time or where login credentials appear to have been compromised. Such activity may result in the permanent blocking of your account, and this decision may not be reversible.

Whilst we will endeavour to ensure that the website remains available at all times, access may occasionally be restricted to allow for maintenance, upgrades, or other circumstances beyond our control (for example, distributed denial-of-service (DDoS) attacks).

The service is provided through our website only. You may access your account using a supported web browser on a compatible device. Any technical issues relating to your own device, browser, or internet connection remain your responsibility, and no refunds will be issued where such issues prevent you from accessing or using the service.

Please note that this website uses an API (Application Programming Interface) to securely detect the country from which a service request is made for transaction processing and security purposes.

Usage of Study Chat Groups

Plabable Limited study and discussion WhatsApp or Telegram chat groups ("Chat Group(s)") are open to participation by account subscribers only for personal study and exam discussion purposes.

By participating in our Chat Group(s), you acknowledge and agree to the following rules, policies, and disclaimer. Furthermore, by accessing, joining, and/or participating in the Chat Group(s), you understand and agree that Plabable Limited and other participants may receive and have access to the mobile phone number you use to access the Chat Group(s), your profile photo, and any other information accessible through the Chat Group(s).

If you do not wish Plabable Limited and/or other participants to receive or have access to such information, please do not join, access, and/or participate in the Chat Group(s). As a participant in our Chat Group(s), you voluntarily engage in discussions and acknowledge that Plabable Limited shall not be held responsible for any loss, damage, harm, or injury arising from any communication, participation, or sharing of information within the Chat Group(s).

You agree to participate in our Chat Group(s) in accordance with these Terms and Conditions. This includes agreeing not to use, or assist others in using, communications and data in ways that:

(a) are illegal, obscene, defamatory, threatening, intimidating, harassing, hateful, racially or ethnically offensive, or that instigate or encourage illegal or otherwise inappropriate conduct, including the promotion of violent crime;

(b) involve publishing false information, misrepresentations, or misleading statements;

(d) involve sending illegal or impermissible communications, including bulk messaging, automated messaging, auto-dialling, or similar activities; or

(e) involve the non-personal use of our communications or data unless otherwise authorised by us.

All information, data, text, sound, photographs, graphics, video, messages, or other materials ("Content") available on or transmitted through the Chat Group(s) are the sole responsibility of the person from whom such Content originated. Plabable Limited does not control or pre-screen any Content posted or transmitted through the Chat Group(s) and, as such, cannot guarantee the accuracy, integrity, or quality of such Content.

You also acknowledge and agree that Plabable Limited's administrative team reserves the right to refuse admission to, remove you from, or ban you from any Chat Group(s), without prior notice, if you fail to comply with these Terms and Conditions.

In addition, Plabable Limited's administrative team may post promotional content in the Chat Group(s) relating to our question bank, courses, webinars, services and revision materials. By joining and participating in the Chat Group(s), you agree to receive such promotional content.

External Links

For the convenience of subscribers, the website may contain links to external websites. The inclusion of a link does not imply any endorsement or approval of the website or its content, which is independent of Plabable Limited and over which we have no control. Accordingly, Plabable Limited accepts no responsibility or liability for the content of any external website or for any loss or damage that may arise from its use.

Copyright

The website is protected by copyright. Its content, design, layout, databases and graphics must not be reproduced, stored, or transmitted in any form or by any means, including, but not limited to, electronic, paper, mechanical, photocopying, recording, or broadcasting, nor may the website be displayed at any public gathering.

You may use the material available on the website only for your own personal, non-commercial use, provided that it is not modified and all copyright notices remain intact. Plabable Limited retains all intellectual property rights in the material available on its website. You must not create any derivative works or make any other adaptations without our prior written consent.

If you use or attempt to use the service for purposes other than personal, individual revision, including, but not limited to, copying questions, answers, or notes, or if you attempt to tamper with, hack, modify, or otherwise compromise the security or functionality of the services provided by Plabable Limited, your account will be terminated. You may also be liable for damages and other penalties, including criminal prosecution where applicable. Plabable Limited will respond to clear and complete notices of alleged copyright infringement.

Content by users on the website

Any Content, including comments, feedback, or other material submitted or posted by users through the Services, is the sole responsibility of the person who originated such Content. Plabable Limited does not routinely monitor or control user-generated Content and therefore cannot accept responsibility for its accuracy, completeness, or reliability. Any use of, or reliance on, such Content is entirely at your own risk.

Plabable Limited reserves the right, but is under no obligation, to review, edit, remove, or restrict access to any user-generated Content that it considers inappropriate or that breaches these Terms and Conditions.

Under no circumstances shall Plabable Limited be liable for any user-generated Content, including, but not limited to, any errors or omissions in such Content, or for any loss or damage of any kind incurred as a result of the use of, or reliance upon, any Content submitted, posted, or otherwise made available by users through the Services.

Content Boundaries

To maintain a professional, respectful, and educational environment, all users must ensure that any Content submitted through our website or resources, including dedicated WhatsApp group chat(s), complies with these Terms and Conditions.

You must not use any of our resources for any unlawful purpose or engage in any activity that is prohibited by applicable law or by the General Medical Council (GMC), United Kingdom. International users are responsible for complying with all applicable local laws relating to online conduct and acceptable Content.

You must not submit, post, or share any Content that is unlawful, defamatory, threatening, intimidating, harassing, abusive, hateful, discriminatory, obscene, misleading, promotional, or otherwise inappropriate. You must not submit any Content that infringes the intellectual property rights or other legal rights of any third party.

Plabable Limited reserves the right, at its sole discretion and without prior notice, to review, edit, remove, or restrict access to any Content that it considers inappropriate, unlawful, misleading, promotional, in breach of these Terms and Conditions, or otherwise unsuitable for the Services.

Plabable Limited reserves the right to suspend or terminate any account that breaches these Terms and Conditions. Refunds will not be provided where an account has been terminated as a result of unlawful use or a breach of these Terms and Conditions.

Limitation of Liability

This website is provided as a revision resource and makes no representation, express or implied, that any drug dosages, prescribing information, or other clinical content provided on the website are correct, complete, or suitable for prescribing purposes. Users must always consult a recognised and up-to-date reference source, such as the British National Formulary (BNF) and local policy before making any prescribing decisions in practice.

Whilst reasonable care is taken to ensure the accuracy of the information provided through the Services, to the fullest extent permitted by law, all materials and information are supplied without any guarantees, conditions, or warranties regarding their correctness, accuracy, reliability, suitability, or otherwise.

Medical knowledge is constantly evolving and, to the fullest extent permitted by law, Plabable Limited accepts no responsibility or legal liability for any errors, omissions, misuse, or misapplication of any material made available through our website and services.

Plabable Limited shall not be liable to users of the Services by reason of any representation, implied warranty, condition, or other term, or any duty at common law or under the express terms of any contract, for any loss of profit or any direct, indirect, special, or consequential loss, damage, costs, expenses, or other claims of any kind (whether caused by the negligence of Plabable Limited, its employees, agents, or otherwise) arising out of or in connection with the use of the Services or any revision materials made available through them, except where expressly provided in these Terms and Conditions.

Plabable Limited shall not be liable to users or any other person, or be deemed to be in breach of contract, due to any delay or failure to perform its obligations where such delay or failure arises from circumstances beyond the reasonable control of Plabable Limited.

In no event shall Plabable Limited’s total liability to any user for all damages, losses, and causes of action (whether arising in contract, tort (including negligence), or otherwise) exceed the total amount paid by that user to Plabable Limited for use of the Services. The maximum liability for any claim made by a user shall not exceed the subscription fee paid by that user.

Privacy Policy, Personal Data, and Cookies

Plabable Limited is committed to protecting and respecting your privacy. This section explains how we collect and use your personal data and informs you of your privacy rights. When we refer to “personal data”, we mean information that can identify you as an individual. It is therefore important that you read and understand this section so that you are fully aware of how and why we use your personal data.

We may collect, use, store, and/or transfer different types of personal data about you, which we have grouped together as follows:

Identity Data includes your first name, last name, username, or similar identifier.

Contact Data includes your billing address, email address, telephone number, and any social media username you voluntarily provide when contacting us.

Financial Data includes limited payment information provided by our payment processor, such as payment status, transaction details, card type, the last four digits of your payment card, and the card expiry date, where applicable. Plabable Limited does not store your full payment card details.

Transaction Data includes details of payments made by you, subscriptions purchased, invoices, and the Services you have used.

Usage Data includes information about how you use our Services and website.

Technical Data includes your Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, platform, device information, and other technology used to access our website.

Profile Data includes your username and password, subscriptions purchased, examination dates (where provided), preferences, feedback, and survey responses.

Marketing and Communications Data includes your preferences for receiving marketing communications from us and your communication preferences.

We also collect, use, and share Aggregated Data, meaning statistical or demographic data derived from your personal data. Aggregated Data does not directly or indirectly identify you and is therefore not considered personal data under applicable data protection legislation.

We automatically collect Technical Data about your visits to our website, including, but not limited to, traffic data, location data, weblogs, browser information, and other communication data, together with information about how you access and use our Services. We collect this information using cookies, server logs, and other similar technologies to help improve the functionality, performance, and security of our website.

From time to time, we may invite you to complete surveys to help us improve our Services, better understand our users, or conduct market research. Participation in such surveys is entirely voluntary.

We maintain a record of your marketing preferences, including whether you have opted out of receiving marketing communications from us, together with your communication preferences.

By using the Services, you acknowledge that Plabable Limited will collect, use, store, and process your personal data in accordance with this section and applicable data protection legislation.

Use of Personal Data

We will only use your personal data where permitted by applicable law. Most commonly, we will use your personal data in the following circumstances:

⁠Where it is necessary for our legitimate interests, provided that those interests are not overridden by your interests or fundamental rights and freedoms
Where it is necessary to perform our contract with you by providing the Services you have requested, and
Where we need to comply with a legal or regulatory obligation

You may opt out of receiving marketing communications from us at any time by following the unsubscribe link included in our marketing emails or by contacting us at hello@plabable.com.

If you opt out of receiving marketing communications, we will continue to send you service-related communications where these are necessary to provide the Services or comply with our legal obligations.

Disclosure of Personal Data

We may, from time to time, need to share your personal data with the following categories of third parties:

Third-party service providers and subcontractors who provide services on our behalf, including payment processing, website hosting, customer support, and other operational services
Analytics and search engine providers who assist us in monitoring, improving, and optimising our website and Services
IT and system administration service providers
Professional advisers, including but not limited to lawyers, accountants, auditors, insurers, and other professional advisers where necessary
Regulatory authorities, law enforcement agencies, courts, or other public authorities where required by law or where necessary to protect our legal rights
Third parties in connection with the sale, transfer, merger, or reorganisation of all or part of our business or assets. If such a transaction takes place, your personal data may be transferred to the new owner or successor organisation in accordance with applicable data protection laws

Cookies

Our website uses cookies and similar technologies to improve your experience and ensure that the Services function correctly. Cookies are small text files that are stored on, or read from, your device (such as a computer, tablet, or smartphone) when you visit a website through your web browser.

When you visit our website for the first time, we will display a notice explaining our use of cookies. Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

We use the following categories of cookies:

Functional Cookies - These cookies are necessary for the operation of the website and enable essential features such as user authentication, account security, payment processing, and other core website functionality. Without these cookies, certain parts of the Services may not function correctly.

Analytical Cookies - These cookies help us understand how visitors use our website by collecting anonymous statistical information. This enables us to monitor website performance, analyse usage trends, and improve the functionality and user experience of the Services.

Deleting Cookies

Most cookies have an expiry date and will be automatically deleted once that expiry date has passed. You can also choose to delete or block cookies at any time through your web browser settings. Please note that disabling or deleting certain cookies may affect the functionality of the Services and prevent some features from operating correctly.

For further information on how to manage or delete cookies, please refer to your browser provider’s guidance:

Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, use, alteration, disclosure, or destruction. Access to your personal data is limited to employees, agents, contractors, and other authorised third parties who have a legitimate business need to know. They will only process your personal data in accordance with our instructions and are subject to appropriate confidentiality obligations.

We have procedures in place to identify, investigate, and respond to any suspected personal data breach. Where required by applicable law, we will notify the Information Commissioner’s Office (ICO) and, where appropriate, affected individuals of any personal data breach.

All information you provide to us is stored on secure servers. Payment transactions are processed using industry-standard encryption technologies by our payment service providers. Where we have provided you with, or you have chosen, a username, password, or other login credentials to access the Services, you are responsible for keeping those credentials confidential. You are responsible for all activity carried out using your account and should not share your login credentials with any other person.

Data Retention

We will retain your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including providing the Services, complying with our legal, regulatory, accounting, and reporting obligations, resolving disputes, and enforcing our legal rights.

When your personal data is no longer required for these purposes, we will securely delete or anonymise it in accordance with applicable data protection legislation.

Legal Rights

You have various rights in relation to your personal data under applicable data protection legislation. If you wish to exercise any of these rights, please contact us by email at hello@plabable.com.

Your rights include:

The right to access your personal data and request a copy of the information we hold about you
⁠The right to rectification of any inaccurate or incomplete personal data that we hold about you
The right to erasure of your personal data in certain circumstances, in accordance with applicable data protection legislation
The right to object to the processing of your personal data where we are processing it for direct marketing purposes or where we rely on our legitimate interests as the lawful basis for processing.
The right to restrict processing of your personal data in certain circumstances, including where you contest its accuracy or object to its processing
The right to data portability, allowing you to request a copy of certain personal data in a structured, commonly used, and machine-readable format, where applicable
The right to withdraw consent at any time where we rely on your consent to process your personal data. This will not affect the lawfulness of any processing carried out before consent was withdrawn.

Where you request the deletion of your account or personal data, we will process your request in accordance with applicable data protection legislation. Please note that we may retain certain information where required to comply with legal obligations, resolve disputes, enforce our legal rights, or fulfil other lawful business purposes.

We will respond to requests to exercise your legal rights without undue delay and, in any event, within one month of receiving your request, unless a longer period is permitted by applicable data protection legislation.

The Law Governing These Terms and Conditions and Privacy Policy

These Terms and Conditions and the Privacy Policy contained within them shall be governed by and construed in accordance with the laws of England and Wales.

You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these Terms and Conditions or your use of the Services.

Nothing in these Terms and Conditions shall prevent Plabable Limited from seeking any appropriate legal or equitable remedy in any jurisdiction where this is necessary to protect its intellectual property rights, confidential information, or other legal interests.